Personal data policy

Personal data policy for bycara.dk

At bycara.dk , we prioritize data security and confidentiality. We ensure that your personal data is processed in accordance with applicable legislation, including the EU's General Data Protection Regulation (GDPR).

What information do we collect?

We collect and process the following personal data about you:

Contact information: Name, address, telephone number and email address.
Payment information: Information necessary for payment transactions.
Order data: Details about your purchases and deliveries.
Behavioral data: Information about your use of our website (cookies and IP address).

How do we use your information?

Your personal data is only used for purposes that are necessary for:

To fulfill your order, including delivery and invoicing.
To provide you with support and handle complaints.
To send marketing, newsletters or offers – only with your consent.
To analyze your behavior on the website to improve the user experience.

How long do we keep your information?

We retain your personal data for as long as necessary for the purpose for which it was collected:

Purchase information: Retained for up to 5 years in accordance with the Danish Accounting Act.
Marketing: Until you withdraw your consent.

Who do we share your information with?

We only share your information when necessary to provide our service. This may include:

Carriers: GLS (for delivery of your packages).
Payment partners: Such as MobilePay, Mastercard and Visa for processing payments.
Analytics services: Google Analytics and Facebook Pixel to improve our marketing.

We never sell or share your information with third parties for any other purpose.

Your rights

You have the following rights in relation to your personal data:

Right to access: You can access the information we have about you.
Right to correction: You can ask us to update incorrect information.
Right to erasure: You can request that your data be deleted unless we are legally required to retain it.
Right to restriction: You can ask us to restrict the use of your information.
Right to data portability: You can have your data provided in a digital format.
Right to object: You can withdraw your consent to marketing at any time.

To exercise your rights, contact us via email at info@bycara.dk .

How do we protect your information?

We take data security very seriously and use technical and organizational measures to protect your personal data against unauthorized access, loss and misuse.

Cookies

We use cookies on our website to improve the user experience. Read more in our Cookie Policy .

Changes to our privacy policy

We update this policy regularly to reflect changes in our practices or applicable law. The most recent version will always be available on this page.

Contact us

If you have any questions about our personal data policy or would like to complain about our processing of your data, you can contact us:

Email: info@bycara.dk

You can also contact the Norwegian Data Protection Authority:

Data Protection Authority
Borgergade 28, 5th floor
1300 Copenhagen K
www.datatilsynet.dk