Terms of Trade

Terms and conditions for bycara.dk

bycara.dk
Union Road 10
4600 Koege
CVR: 44213907
Email: info@bycara.dk

Payment

Bycara.dk accepts online payments with the following:

  • Credit card (Visa, Mastercard)
  • MobilePay
  • ViaBill
  • Klarna

No card fees: Payment is only deducted from your account when the item is shipped.
Prices: All prices include VAT and are calculated in Danish kroner (DKK).

Bycara.dk uses a secure payment server with SSL encryption, so your data is always protected.

ViaBill

  • Payment: Monthly payment is paid on the 20th of each month.
  • Fee: Failure to pay will result in a fee of DKK 39.

Read more about ViaBill here: www.viabill.com/kredit

Delivery

  • Delivery time: 1-2 business days.
  • Free shipping: For purchases over 599 kr.
  • Shipping price: 39 DKK per order under 599 DKK.
  • Order before 2:00 PM: Orders received before 2:00 PM on weekdays will be shipped the same day.

We send packages with GLS and offer:

  • GLS Parcel Shop
  • GLS Home Delivery
  • GLS Business

Track and Trace: You always receive a Track and Trace number so you can follow your package.

Note: Orders placed over the weekend will be shipped the next business day.

Right of withdrawal

You have 14 days to cancel your order from the day you receive it.

  • Also applies to sales: The right of withdrawal also applies to items purchased on sale.
  • Requirements: Goods must be returned in unused condition and with original packaging.

Read more about how to return under Returns .

Return

We want to make returns as easy as possible for you. That's why we offer a returns portal where you can return your package without having to use a printer.

Find the return portal here: Return portal

Return options

  • Via GLS with QR code: You will receive a QR code by email that can be scanned at a GLS parcel shop. The parcel shop will print and apply the label for you.
  • Physical delivery: You also have the option to deliver your return package directly to our address:
    Unionsvej 10, 4600 Køge

Price for return shipping

Return shipping costs DKK 49, and this amount will be automatically deducted from your refund.

Terms of return

  • The items must be in unused condition with all tags and labels intact.
  • Returns are not accepted if the item shows signs of use, such as perfume, makeup or similar.
  • When using our returns portal, your return package is insured during transport.

Right of complaint

You have a 2-year warranty under the Danish Sales Act. The warranty covers defects and defects in the product.

Contact us via email at info@bycara.dk with:

  • Your order number.
  • A description of the problem.
  • Any pictures of the error.

We will then guide you through the process.

Personal data and cookies

We protect your data in accordance with applicable law.

  • Storage: Your personal information is only used to process your order and is stored for up to five years.

Read our privacy policy here .

We use cookies to optimize your experience. Read more about our cookie policy here .

Complaints options

If you wish to complain about your purchase, please contact us via email. If we cannot find a solution, you can send a complaint to:

The House of Representatives
Customs booth 2
8800 Viborg

www.forbrug.dk

For EU citizens outside the EU: ec.europa.eu